POLICIES & NOTICES
Waiting Time
On journeys collecting from an airport, as standard, Taxi2Cardiff Limited allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After that, waiting time is charged at £ 20 / hr pro rata, no matter what the reason.
Taxi2Cardiff Limited will honour requests for collection [X] minutes after flight landing, however customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.
Taxi2Cardiff Limited will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to info@taxi2cardiff.com
Waiting time will be charged at £ 20 / hr for all other journeys, either from the scheduled collection time or for any en-route stop.
Tolls
All Tolls & parking charges are included in the price.
Amendments
Any modification must be made to us by email or by telephone to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking
All bookings must be made on the website, by telephone or by e-mail via the office. Confirmations are sent out this way, and the journey is covered.
Cancellations
Taxi2Cardiff Limited will accept any cancellation as long as 24 hours’ notice is provided. There will be an administration / transaction charge of £7 or 10% (whichever is higher) per journey. All cancellations must be made by email to which we will send you confirmation.
If you do not receive an email from Taxi2Cardiff Limited confirming the cancellation, then we have not received it. In this case please call our office number 02921 409607.
In the following circumstances no refunds will be issued:
- There is no refund if the passenger does not show up on prepaid journeys.
- No refund is made for cancellation or subsequently cancelling a booking with less than 24 hours notice provided.
- All other circumstances where a refund may be possible should be addressed directly with Taxi2Cardiff Limited's customer services.
Complaints
Any service grievances should be lodged with our office in writing, preferably by replying to your confirmation e-mail. All complaints must be submitted within 7 days of the event giving rise to the complaint.
WHAT INFORMATION DO WE COLLECT?
Personal Data: Information about a living individual that can directly or indirectly identify them.Usage Data: Automatically generated data when you interact with our Service.
Cookies: Small files stored on your device for various purposes.
PERSONAL DATA
While using our Service, we may collect various types of Personal Data, including but not limited to:- Email address
- First and last name
- Phone number
- Home address
- Cookies and Usage Data
USAGE DATA
We also collect Usage Data, which includes information such as your IP address, browser type, page visits, timestamps, device identifiers, and other diagnostic data. When you access our Service through a mobile device, Usage Data may also include details about the type of device, unique device ID, mobile device IP address, operating system, and mobile internet browser type.LOCATION DATA
If you grant us permission, we may collect and store Location Data to enhance our Service. You can enable or disable location services through your device settings.TRACKING & COOKIES DATA
We use cookies and tracking technologies to monitor and improve our Service, including session cookies for operation, preference cookies to remember your settings, and security cookies. You can adjust your browser settings to accept or reject cookies, but please note that this may affect certain aspects of our Service.HOW DO WE USE YOUR DATA?
We use the data we collect for various purposes, including:- Providing and maintaining our Service
- Notifying you about Service changes
- Enabling your participation in interactive features
- Offering customer support
- Analyzing and improving our Service
- Monitoring Service usage
- Detecting and resolving technical issues
DATA SECURITY
We take security seriously but cannot guarantee absolute security. While we use industry-standard measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
"DO NOT TRACK" SIGNALS
We do not support "Do Not Track" (DNT). You can enable or disable DNT through your application or browser's settings.
SERVICE PROVIDERS
We may engage third-party Service Providers to assist in various tasks related to our Service. They have access to your Personal Data solely for task-related purposes and are prohibited from using it for other purposes.
LOCATION DATA
Our app collects and uses your live location data to provide enhanced services and improve your experience. The collection of this data allows us to: Provide real-time updates and notifications based on your current location. Offer location-based features and services, such as navigation and tracking.
USE OF LOCATION DATA
We use your live location data exclusively for the following purposes: Service Enhancement: To provide real-time updates and ensure you receive the most relevant information based on your location. User Experience Improvement: To improve and personalize your experience within our app. Safety and Security: To ensure the safety and security of our users by enabling location tracking features.
DATA PROTECTION
We take your privacy seriously and employ industry-standard security measures to protect your data. Your location data is stored securely and is only accessible by authorized personnel for the purposes outlined above.
LINKS TO OTHER SITES
Our Service may include links to third-party websites. We have no control over their content or privacy policies and recommend reviewing their Privacy Policies.
CHILDREN'S POLICY
Our Service is not intended for individuals under 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe we have collected data from a child without parental consent, please contact us for removal.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy and will notify you of changes via email or a notice on our Service. Please review this policy regularly as changes become effective when posted.
Our policy does not allow us to share, sell, trade or otherwise allow other entities to use users’ email addresses for commercial purposes without your permission.